Shipping policy

ORDER PROCESSING & PRODUCTION

All pieces are designed, printed, and fulfilled in-house by our team.

Pre-made items typically ship within 1–7 business days of purchase.

Made-to-order items enter production after your order is placed. Production timelines vary based on demand and sales volume and may range from 1–16 weeks.

While production typically takes 1–7 business days per piece, we make every effort to complete and ship orders as quickly as possible. However, due to the handmade nature of our products, production capacity, material availability, order volume, or other operational factors, we reserve the right to extend processing and shipping timelines when necessary.

In the event of a delay, our team will continue working to complete your order as soon as possible. Customer support is available 7 days a week to provide updates regarding your order status.

ORDER CHANGES & CANCELLATIONS

Due to our production workflow, order changes and cancellations are not guaranteed once an order has been placed.

Once an order has entered production, we are unable to guarantee modifications, cancellations, or refunds.

If you need to request an address change or cancellation immediately after placing your order, please contact us at darkhourshelp@gmail.com and include:

  • Your order number

  • The email address used during checkout

While we will do our best to assist, requests may not be possible once production has begun.

SHIPPING ISSUES & RETURNED PACKAGES

Please ensure all shipping information is entered correctly before placing your order. We are not responsible for packages that are lost, delayed, or returned due to incorrect shipping information provided at checkout.

If a package is returned to us:

  • Additional shipping fees may be required before the package can be resent.

  • Orders returned and left unresolved for more than 30 days may be restocked at our discretion.

For delivery issues that occur after shipment, please contact the shipping carrier directly. If additional assistance is needed, our support team is available to help investigate carrier-related issues whenever possible.