Refund policy

General Policy

Because every piece is made by hand, returns, refunds, and exchanges are handled on a case-by-case basis.

While we aim to make things right whenever possible, please note that we may not accept returns during high-volume sales periods (such as new launches or promotions).

Damaged or Incorrect Items

If you believe there is an issue with your order (e.g., damaged item, wrong product received), please contact us with:

  • Your order number

  • Photos of the item(s)

  • A short description of the issue

We’ll send you a replacement or get your order refunded as soon as possible.