Refund policy

General Policy

Because every piece is made by hand, returns, refunds, and exchanges are handled on a case-by-case basis.

While we aim to make things right whenever possible, please note that we may not accept returns during high-volume sales periods (such as new launches or promotions).

Damaged or Incorrect Items

If you believe there is an issue with your order (e.g., damaged item, wrong product received), please contact us with:

  • Your order number

  • Photos of the item(s)

  • A short description of the issue

We’ll send you a replacement or get your order refunded as soon as possible.

Chargeback & Payment Dispute Policy

By placing an order with us, you expressly acknowledge and agree to this Chargeback & Payment Dispute Policy as a material condition of your purchase.

Once an order has been placed, all disputes must be handled directly with our support team before any payment dispute is initiated.

Chargebacks or payment disputes initiated after an order has entered production, after an order has shipped, after an order has been delivered, or after a cancellation or refund has already been approved or initiated are strictly against our policies and constitute a breach of these Terms of Service, except where otherwise required by applicable law.

We maintain detailed records of every transaction, including order confirmations, policy acknowledgments, production records, fulfillment records, shipping confirmations, delivery confirmations, customer communications, IP logs, device information, and refund records. This documentation will be submitted in full to the issuing bank and payment processor to dispute any chargeback that violates these policies.

Any chargeback filed in violation of these Terms may result in immediate legal action. For orders exceeding $100 USD, we reserve the right to pursue recovery through all available legal remedies, including small claims court or other courts of competent jurisdiction, as well as recovery of the original transaction amount, chargeback fees, court costs, attorney’s fees where permitted by law, and any additional damages available under applicable law.

We maintain a zero-tolerance policy toward abusive or bad-faith payment disputes.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Chargeback & Payment Dispute Policy, our Shipping Policy, Cancellation Policy, Refund Policy, and Terms of Service.